At PJ Car Rentals, we understand that plans can change. This policy outlines our cancellation and refund procedures to ensure transparency and fairness.
1. Cancellation Policy
Cancellations can be made through your booking confirmation email, by calling us, or via WhatsApp. Refund amounts depend on how far in advance you cancel:
| Cancellation Timing |
Refund Amount |
| More than 72 hours before pickup |
Full refund (100%) |
| 48-72 hours before pickup |
75% refund |
| 24-48 hours before pickup |
50% refund |
| Less than 24 hours before pickup |
No refund |
| No-show (without cancellation) |
No refund |
2. Refund Process
- Refunds will be processed to the original payment method used during booking
- Refund processing time: 5-7 business days after cancellation approval
- Bank processing may take additional 3-5 business days to reflect in your account
- For UPI payments, refunds are typically faster (2-3 business days)
3. Booking Modifications
- Date/time changes are subject to vehicle availability
- Modification requests must be made at least 24 hours before the original pickup time
- One free modification is allowed per booking
- Additional modifications may incur a processing fee of ₹200
- Vehicle upgrades are subject to price difference payment
- Vehicle downgrades: difference amount will be refunded
4. Early Return Policy
- Early returns do not qualify for partial refunds
- The full rental amount as per original booking will be charged
- If you anticipate early return, contact us to modify your booking in advance
5. Late Pickup
- If you're running late, please inform us immediately
- We hold the vehicle for up to 2 hours after the scheduled pickup time
- After 2 hours without communication, the booking may be treated as a no-show
- Rental duration starts from the originally scheduled pickup time
6. Cancellation by PJ Car Rentals
In rare circumstances, we may need to cancel a booking due to:
- Vehicle breakdown or unavailability due to unforeseen circumstances
- Natural disasters or force majeure events
- Document verification failure
In such cases, you will receive a full refund (100%) or the option to reschedule at no extra cost.
7. Security Deposit Refund
- Security deposits are refunded within 3-7 business days after vehicle return
- Deductions may apply for damages, fuel shortage, or traffic violations
- A detailed breakdown will be provided if any deductions are made
8. Non-Refundable Items
The following are non-refundable:
- Convenience fees or payment gateway charges
- Add-on services already utilized (GPS, child seat, etc.)
- Insurance premiums for additional coverage
9. How to Request a Cancellation/Refund
You can request cancellation through any of the following methods:
Please include your booking ID and registered phone number in your cancellation request.
10. Contact Us
For any questions about our refund policy, please reach out:
